Key Modules & Features

How It Works (3 Step Flow)

Connect & Import

Sync existing CMMS/ERP/CRM data or start fresh with our mobile audit app.

control & Automate

Configure workflows, SLA rules, and AI models via a no code admin center.

Improve & Scale 

Use live dashboards and predictive insights to drive continuous optimisation across sites and countries.

Features that make a difference.

Installed Base & Contract Manager

Maintain a regulatory grade database of every device, location, warranty, and SLA—including multi country variations. Automatic alerts when a warranty or service option is about to expire.

Customer Claims & Ticketing

Integrated complaint workflow compliant with healthcare and industrial regulations: triage, root cause, corrective action, and feedback loop.

Installation & Commissioning

Step by step checklists, digital acceptance forms, and photo evidence guarantee “first time right” installations and faster revenue recognition.

Updates & Upgrades

Plan, batch, and verify security, performance, and feature updates. ELC Master links each update to the right contract status and tracks partner validation before execution.

AI Assist

Machine learning models recommend probable causes, spare parts, and resolution steps based on historical tickets—accelerating troubleshooting and knowledge transfer.

Dashboards & KPIs

Customizable BI layer tracks availability, response times, first time fix rate, cost per asset, capacity utilization, and more.

Corrective Maintenance

Smart dispatch automatically assigns the best qualified technician, predicts travel time, and reserves spare parts—cutting mean time to repair by up to 40 %.

Spare Parts & Logistics

Real time stock levels, reorder thresholds, and reverse logistics flows ensure the right part is always on hand, reducing idle time.

A cross‑platform, AI‑powered Operations & Service Center that tracks the entire Equipment Life Cycle